Cancellation Policy:

 

Scheduled lessons represent a commitment between the student (or student's family) and the teacher. The teacher agrees to reserve their time and be available to provide instruction. In return, it is expected that the student or family will honor this agreement by attending the lesson or providing adequate notice if they cannot.

 

Cancellations by the Student or Family

• 24-Hour Notice Required: If a lesson needs to be canceled, the student or family must notify the teacher at least 24 hours in advance.

• Less Than 24-Hour Notice: Cancellations made less than 24 hours before the scheduled lesson will be charged at the full lesson rate. In these cases, a makeup lesson may be offered at a time determined by the teacher, but this is subject to availability and not guaranteed.

 

Compensation for the Teacher

• When a family schedules a lesson, the teacher reserves that time and cannot offer it to another student. If a student cannot attend their lesson and cancels without sufficient notice, the teacher is still fulfilling their part of the agreement by being available, and the lesson should therefore be compensated.

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Cancellations by the Teacher

• If the teacher must cancel a lesson with less than 24 hours’ notice and cannot schedule a makeup, the family will not be charged for the missed lesson.

 

By scheduling lessons, families acknowledge and agree to these terms. Thank you for your understanding and cooperation in respecting the teacher’s time and effort.

 

A Word About Lesson Fees: Please remember that the amount you pay for lessons covers more than the time we spend with your student. Fees cover time spent with students, preparation time, teacher training and experience, recital costs and preparations, professional organization memberships, studio expenses, property taxes, self-employment taxes, insurance, business licenses, retirement, continuing education, and and more.

We plan to teach 40 lessons to each student who is registered through September - June. This schedule allows us to account for holidays, snow days, occasional teacher cancellations, and vacation time. Schedules will be published each August for the school year. For this reason, lessons cancelled by the studio are taken into consideration in your monthly billing.

For weather-related cancellations, we follow the City of Pawtucket’s parking ban. Check e-mail, our Facebook page, and our website for updates. We will either cancel lessons for that day or schedule online lessons.